Privacy Policy

Resort Promo Stays is a travel promotion business that introduces couples to promotional stays at hand-picked resorts. We are responsible for the personal information you provide through this website. We follow the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (GDPR) and Spanish data protection law (LOPDGDD).

You can contact us about privacy at any time at bookings@resortpromostays.com.

When you submit an enquiry through our website we collect:

• Your first and last name
• Your email address and phone number
• The resort or location you are interested in and your preferred travel dates
• Your date of birth and how long you have been married or living together (used to check eligibility for the promotional offer)
• Any message you choose to include

We also record limited technical information with your enquiry: the page you were on, the page you first arrived on, the website or advert that referred you (for example campaign details), and whether you used a mobile or desktop device.

Please do not submit sensitive personal information (such as health, financial or identity document details) through our forms.

We use your information only to:

• Process your enquiry and check your eligibility for the offer
• Contact you by email, phone or WhatsApp about the resort stay or information you requested
• Pass your enquiry to the relevant resort so they can arrange your stay, where you ask us to
• Understand which pages and adverts bring enquiries, so we can improve our website

We do not sell your information, and we do not add you to marketing newsletters through our enquiry form.

We process your enquiry because you have asked us to take steps before arranging a stay (pre-contractual steps), and for our legitimate interest in responding to enquiries and running our business. Where cookies or similar technologies require consent, we rely on your consent.

When you submit an enquiry:

• It is sent to our bookings mailbox (bookings@resortpromostays.com) using a secure email delivery service
• It is stored securely in our website's enquiry records, accessible only to authorised team members
• It is recorded in our customer relationship management system so we can manage and follow up your enquiry.
• Where relevant, it is shared with the resort or resort group providing your stay

Some of these service providers may store data outside the UK or European Economic Area. Where this happens, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.

Our website uses analytics and advertising tools to understand how visitors use the site and to measure our adverts. These may use cookies and collect information such as pages viewed, device type and approximate location. You can control cookies through your browser settings.

We keep enquiry information for as long as needed to respond to you and arrange any stay, and for a reasonable period afterwards for record-keeping (normally no longer than 24 months), unless the law requires us to keep it longer.

You have the right to access, correct or delete your information, to restrict or object to how we use it, and to ask for a copy in a portable format. To use any of these rights, email us at bookings@resortpromostays.com.

If you are unhappy with how we handle your information, you can complain to the UK Information Commissioner's Office (ico.org.uk) or the Spanish Data Protection Agency (aepd.es).

We use appropriate technical and organisational measures to protect your information, including encrypted connections and restricted access to enquiry records.

We may update this policy from time to time. The latest version will always be available on this page.